Frequently Asked Questions

Can I purchase tickets from my phone?
Yes, visit the Buy Tickets page and make your purchase online.

Where/When does Ferry depart?
Departures from: Petoskey, Bay Harbor & Harbor Springs, Michigan. View our Tickets & Schedules page.

Where can I get info on Ferry Terminal Location?
Bay Harbor, Petoskey, and Harbor Springs ports

Where do I park?

All three communities offer parking options. Please click on links for more information.

Parking in Bay Harbor
Parking in Petoskey
Parking in Harbor Springs

Do I need to reserve in advance?
It is recommended that you have a reservation to board the ferry. You are welcome to show up and ride “standby” status, space available.

Do I need to make a reservation to bring a bike?
Yes, when purchasing your ticket, add the option to reserve space for your bike.

What is your cancellation policy?
If you cancel your reservation, you can ride standby for an alternate time or contact us to make necessary changes to your ticket. Text or call: 231.675.5204 to get assistance from ferry staff.

How far in advance should I get there?
It is recommended that you arrive 5-10 minutes before the ferry departs to ensure safe boarding. Please allow ample time for parking.

How long does the Ferry take?
The ride from Petoskey to Harbor Springs is approximately 20 minutes.
The ride from Petoskey to Bay Harbor is approximately 30 minutes.

Where can I get more information on the towns the ferry goes to?
Explore Bay Harbor
Explore Petoskey
Explore Harbor Springs

Are Pets allowed?
Yes! We don’t mind them as long as they mind you! Pets must be on a leash.

Do you serve food/drink on Ferry?
Yes we do! We currently have an assortment of non-alcoholic beverages and chips available for purchase.

Is there a luggage policy?
You can bring luggage. Please ask for assistance if needed.

Can I ship items using the Ferry?
At this time we don’t allow shipments.

Is the Ferry wheelchair accessible?
Yes, we are accessible for non-motorized wheelchairs, but there are weight restrictions. Due to water levels and various docks, we may have different ADA accessibility. If you have questions, please call our customer service: 231 675 5204, to ensure proper accommodations and comfortable ride.

What is your weather policy?
In unsafe conditions, all passengers with reservations will be notified of any cancellations or changes. Instructions will be sent. If weather conditions change and we are unable to operate, you are responsible for your transportation back to your originating desitnation. NOTE: Due to COVID-19 restrictions we are unable to transport stranded passengers and cannot offer that service at this time. Here is a link to transportation services:

Can I purchase a gift card?
Yes! In fact, that’s a great gift. You can purchase at the Ferry dock or online, by clicking here.

What forms of payment do you accept?
All major credit cards and gift cards that operate as Visa, Mastercard, Discover, American Express as well as electronic payments via Apple Pay and Google Pay.

Do you offer group rates?
We are a non-profit operation and will consider specific functions and groups. Please email: for more information.